AW8 Disconnection Policy

At AW8, we strive to provide a smooth online and mobile gaming experience. However, interruptions may occur due to factors beyond our control, such as weak internet connection or technical issues. This policy outlines the procedures for handling disconnections during gameplay.

1. General Policy

Players are responsible for managing their own internet connection to minimize the risk of disconnection.

If a player is disconnected before placing a bet, the bet will be invalid, and the account balance will remain unchanged.

If a player is disconnected after placing a bet, the bet will remain valid, and the account balance will be adjusted accordingly.

Players may request bet verification through Customer Support; however, this will not change the result of the bet.

If technical issues continue, please contact Customer Support for assistance. Each case will be reviewed independently.

AW8 reserves the right to amend this policy at its sole discretion and will notify users of any changes via in-app messages, email, WhatsApp, or written notice.

2. Live Baccarat

If disconnection occurs before a bet is placed, the bet will be invalid, and no balance adjustment will be made.

If disconnection occurs after a bet is placed, the bet will remain valid, and the balance will be updated accordingly.

3. Live Roulette

If disconnection occurs before a bet is placed, the bet will be invalid, and no balance adjustment will be made.

If disconnection occurs after a bet is placed, the bet will remain valid, and the balance will be updated accordingly.

4. Online Slots

If disconnection occurs before a spin, the bet will be invalid, and no balance adjustment will be made.

If you have any questions or verification requests, please contact AW8 Customer Support.